⭐ Legal Literacy Reviews · England & Wales
The Truth About
How Companies Treat You
Not marketing. Not PR. Real disputes. Real outcomes. Rated on the law. Every review is scored against five legal criteria — not just a star rating.
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Rate the Companies◆Name the Bad Actors◆Celebrate the Fair Ones◆Real People · Real Disputes · Legal Outcomes◆Rate the Companies◆Name the Bad Actors◆Celebrate the Fair Ones◆Real People · Real Disputes · Legal Outcomes◆
72
Good
📦
Amazon UK
Goodconsumer · 1,247 reviews
LL Score 72/100
⏱ 2.1 days
Avg Response
✓ 84%
Resolution Rate
⚖ 78/100
Fair Play
Good response timeRefunds usually paidEscalation worksWatch auto-renewals
38
Poor
🔥
British Gas
Poorutility · 892 reviews
LL Score 38/100
⏱ 12.4 days
Avg Response
✓ 41%
Resolution Rate
⚖ 32/100
Fair Play
Slow responseBilling disputes commonOmbudsman neededImprove urgently
61
Average
🏦
Lloyds Bank
Averagefinancial · 2,103 reviews
LL Score 61/100
⏱ 5.3 days
Avg Response
✓ 67%
Resolution Rate
⚖ 58/100
Fair Play
FOS complaints highReasonable responseCharges disputes commonImproving
44
Below Avg
🏠
Savills Estate Agents
Below Avglandlord · 344 reviews
LL Score 44/100
⏱ 8.7 days
Avg Response
✓ 52%
Resolution Rate
⚖ 41/100
Fair Play
Deposit disputes commonSlow resolutionRarely proactiveLBA effective
88
Excellent
🛍️
John Lewis
Excellentconsumer · 1,876 reviews
LL Score 88/100
⏱ 1.2 days
Avg Response
✓ 94%
Resolution Rate
⚖ 91/100
Fair Play
Industry-leading responseAlmost always resolvesFair & fastTop rated
53
Average
👔
Next PLC (as Employer)
Averageemployer · 218 reviews
LL Score 53/100
⏱ 7.1 days
Avg Response
✓ 61%
Resolution Rate
⚖ 49/100
Fair Play
Tribunal claims commonGrievance slowSettlement usualACAS recommended
Recent Community Reviews
MK
British Gas
2 days ago
★☆☆☆☆
Billing dispute ignored for 3 months
They overcharged me by £340 and refused to acknowledge my complaint. Had to threaten Ombudsman before they responded.
Billing ErrorResolved after LBA
SC
John Lewis
4 days ago
★★★★★
Replaced faulty TV no questions asked
TV developed a fault after 14 months. Called once, they arranged collection and sent a replacement within 5 days. Textbook CRA compliance.
Faulty ProductFull replacement
TH
Amazon UK
1 week ago
★★★★☆
Refund processed quickly once escalated
Initial agent was unhelpful but escalating to the resolution team got a full refund in 48 hours.
Refund RequestFull refund
JR
Savills
1 week ago
★☆☆☆☆
Deposit withheld with no evidence
Kept £800 of my deposit citing cleaning costs. No checkout report provided. Letter Before Action sent — still awaiting response.
Deposit DisputeIn progress
AL
Lloyds Bank
2 weeks ago
★★★☆☆
Fraud complaint took 6 weeks
Unauthorised transaction of £1,200. They investigated and eventually refunded but the timeline was unacceptably long.
Fraud / ChargebackFull refund