📊 The Legal Literacy Score
The Score That Makes
Companies Behave Better.
The Legal Literacy Score is our independent rating system for how companies handle disputes. Scored out of 100. Published quarterly.
How the Score is Calculated
Five weighted criteria · Updated quarterly
Response Time
85%
Resolution Rate
72%
Fair Play Score
48%
Legal Compliance
30%
Transparency
61%
The Five Criteria
What We Actually Measure
Every score is built from five measurable criteria — based on real community submissions.
1
Response Time
How quickly does the company respond to a complaint?
25% of score
2
Resolution Rate
What % of disputes are resolved in the customer's favour?
30% of score
3
Fair Play Score
Do they offer fair settlements or drag things out?
25% of score
4
Legal Compliance
Do they comply with pre-action protocols?
10% of score
5
Transparency
Do they clearly explain their complaints process?
10% of score
Current Rankings
The Legal Literacy League Table
Ranked by overall LL Score. Updated quarterly. Submitted to the press.
#
Company
Score
Response
Resolution
Fair Play
Trend
1
🛍️
John Lewis
Retail
88
Excellent
1.2d
94%
91
↑
2
🍏
Apple UK
Technology
81
Good
2.4d
88%
79
↑
3
📦
Amazon UK
eCommerce
72
Good
2.1d
84%
78
→
4
🏦
Lloyds Bank
Financial
61
Average
5.3d
67%
58
→
5
👔
Next PLC
Employer
53
Average
7.1d
61%
49
↓
6
🏠
Savills
Property
44
Poor
8.7d
52%
41
↓
7
🔥
British Gas
Utility
38
Poor
12.4d
41%
32
↓
Rate a Company.
Change the Industry.
Every submission becomes part of the Legal Literacy Score. Your experience helps thousands.
Company name
Dispute type
How did they treat you?
⭐⭐⭐⭐⭐